QUESTIONS,
ANSWERED.
The useful stuff, without making you dig for it.
Products, orders, delivery, returns and the TrainRegen approach — start here.
PRODUCTS / 02
ABOUT
TRAINREGEN.
01 WHAT IS TRAINREGEN?
TrainRegen builds focused recovery products for people who train. Each product is designed around a clear recovery need rather than adding complexity for the sake of it.
ABOUT TRAINREGEN02 WHAT IS SALTS?
SALTS is TrainRegen’s electrolyte and hydration mix and the first product in the range. It is being built around hydration for training, recovery and everyday demand.
DISCOVER SALTS03 IS TRAINREGEN ONLY FOR ELITE ATHLETES?
No. TrainRegen is for people who make training part of their lives — whether that means the gym, running, football, riding, classes or simply training consistently.
04 WILL TRAINREGEN MAKE MORE PRODUCTS?
Yes, but the aim is not to build an endless catalogue. The TrainRegen system is being developed around focused areas of recovery, with each product expected to justify its place before the range expands.
EXPLORE THE SYSTEM05 HOW DOES TRAINREGEN DECIDE WHAT TO MAKE?
We start with the recovery need, then work backwards. Clear purpose, considered formulation and consistency matter more than novelty or adding unnecessary features.
READ THE STANDARDORDERS & DELIVERY / 03
FROM ORDER
TO DOOR.
01 WHAT DELIVERY OPTIONS ARE AVAILABLE?
The delivery services, estimated timings and charges available for your address are shown at checkout before you place your order.
SHIPPING & DELIVERY02 CAN I TRACK MY ORDER?
Where tracking is available, we’ll email your tracking information once your order has been dispatched.
03 I ENTERED THE WRONG DELIVERY ADDRESS. WHAT SHOULD I DO?
Contact us as quickly as possible with your order number and the correct address. We’ll try to help before dispatch, although changes may not be possible once the order is already on its way.
CONTACT TRAINREGEN04 MY ORDER IS DELAYED. WHAT SHOULD I DO?
Check your tracking information first if it is available. If the delivery appears significantly delayed or has stopped moving, contact us with your order number.
05 MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?
Contact us as soon as possible with your order number and clear photographs of the product and packaging so we can understand what has happened.
CONTACT TRAINREGENRETURNS / 04
IF SOMETHING
ISN'T RIGHT.
01 CAN I RETURN AN ORDER?
Eligible products can be returned in accordance with our Returns & Refunds policy. The rules differ depending on whether you have changed your mind or there is a problem with the product.
RETURNS & REFUNDS02 WHAT IF THE PRODUCT IS FAULTY OR INCORRECT?
Contact us with your order number and details of the problem. If useful, include photographs so we can assess the issue and arrange the appropriate next step.
03 HOW DO I START A RETURN?
Contact TrainRegen before sending anything back. Include your order number and let us know whether you are changing your mind or there is a problem with the product.
START WITH CONTACTEVERYTHING ELSE / 05
STILL GOT A
QUESTION?
01 HOW DO I HEAR ABOUT NEW RELEASES?
Join Early Access for first availability, product updates and launch information from TrainRegen.
GET EARLY ACCESS02 HOW DO I CONTACT TRAINREGEN?
Use our Contact page for order support, product questions, partnerships, wholesale enquiries or anything else.
CONTACT TRAINREGENCAN'T FIND IT?
ASK US
DIRECTLY.
If the answer isn’t here, send us a message and we’ll point you in the right direction.
CONTACT TRAINREGEN