01
ORDER PROCESSING
ORDER
CONFIRMED.
Once your order is confirmed, we prepare it for dispatch. You’ll receive your order confirmation by email.
SHIPPING & DELIVERY / 01
DELIVERY,
WITHOUT THE
RUNAROUND.
Clear information from checkout to delivery.
We keep the process straightforward. Available delivery options, estimated timings and charges are shown before you place your order.
FROM ORDER TO DOOR / 02
KNOW WHAT
HAPPENS NEXT.
ORDER
02
DELIVERY OPTIONS
CHOOSE AT
CHECKOUT.
Available delivery services, estimated timings and charges are shown at checkout for your delivery address.
03
TRACKING
FOLLOW THE
DELIVERY.
Where tracking is available, we’ll email your tracking information once your order has been dispatched.
DELIVERY DETAILS
03
BEFORE YOU
CHECK OUT.
DELIVERY ESTIMATES
Delivery estimates are shown at checkout and may vary depending on your address and the service selected.
DELIVERY ADDRESS
Please check your delivery details carefully before completing your order. If you notice an error after ordering, contact us as soon as possible.
DELIVERY AVAILABILITY
The delivery options available for your address will be shown at checkout before payment.
IF SOMETHING ISN'T RIGHT / 04
WHEN THINGS
DON'T GO
TO PLAN.
Delivery problems happen occasionally. If they do, we’ll help you work out what has happened and what to do next.
MY ORDER IS
DELAYED.
Check your tracking information first if it is available. If the delivery has stopped moving or is significantly delayed, contact us with your order number.
MY ADDRESS
IS WRONG.
Contact us as quickly as possible. We’ll try to help before dispatch, although changes may not be possible once an order is already on its way.
IT SAYS
DELIVERED.
Check around your property and with anyone who may have accepted the parcel. If you still cannot locate it, contact us and include your order number.
MY PARCEL
IS DAMAGED.
Contact us as soon as possible and include your order number along with clear photographs of the parcel and affected product.
NEED A HAND?
HELP WITH
AN ORDER.
If your question isn’t answered here, get in touch and include your order number where possible.
CONTACT TRAINREGEN
ORDER.
DISPATCH.
DELIVER.