Privacy Policy

Last updated: 22 August 2026

TRAINREGEN LTD, trading as TrainRegen ("TrainRegen", "we", "us" or "our"), operates this website and online store.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our services, make a purchase or otherwise communicate with us.

For the purposes of applicable data protection law, TRAINREGEN LTD is the data controller of the personal information described in this Privacy Policy, except where another party, such as Shopify, acts as a separate controller for its own processing activities.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with TrainRegen, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed, added to your basket or purchased, order history, returns, refunds and cancellations.
• Payment information, including information relating to your chosen payment method and payment status. Payment card information may be processed by Shopify and our payment providers.
• Account information, where customer accounts are available, including login details, preferences and settings.
• Communications, including information you provide when contacting us about an order, product or customer-service enquiry.
• Device and technical information, including your IP address, browser, device information and other identifiers.
• Usage information, including information about how you browse and interact with our website.
• Marketing preferences, including whether you have chosen to receive marketing communications from us.

We may also create or receive information derived from these categories where permitted by applicable law.

2. How We Collect Personal Information

We may collect personal information:

• directly from you, including when you place an order, create an account, contact us, sign up for marketing or otherwise provide information to us;
• automatically, when you visit or use our website, including through cookies and similar technologies;
• from Shopify and our service providers, where they provide services necessary to operate our store and fulfil orders; and
• from business partners and other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes.

Providing our services

We use information to:

• process and fulfil orders;
• process payments;
• arrange delivery;
• manage returns and refunds;
• maintain customer accounts;
• communicate with you about your orders;
• provide customer support; and
• provide the products and services you request.

Operating and improving TrainRegen

We may use information to:

• understand how customers use our website;
• improve our products, website and customer experience;
• maintain and improve the performance of our services;
• prevent misuse of our website; and
• develop our business.

Marketing and advertising

Where permitted by law, we may use personal information to:

• send you marketing and promotional communications;
• provide information about TrainRegen products, launches or offers;
• measure the effectiveness of our marketing; and
• provide or support relevant advertising.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails.

Security and fraud prevention

We may use personal information to:

• detect and prevent fraud;
• protect customers and TrainRegen;
• maintain the security of our website and systems; and
• investigate suspected unlawful, fraudulent or malicious activity.

Legal and regulatory purposes

We may process information where necessary to:

• comply with applicable laws and regulations;
• meet tax, accounting and record-keeping obligations;
• respond to lawful requests from courts, regulators or public authorities;
• establish, exercise or defend legal claims; and
• enforce our terms, policies and legal rights.

4. Lawful Bases for Processing

If you are located in the United Kingdom or European Economic Area, we process your personal information under one or more of the following lawful bases, depending on the purpose for which it is used.

Performance of a contract

We process personal information where necessary to enter into or perform a contract with you.

This includes processing necessary to:

• accept and fulfil your order;
• process payment;
• deliver products;
• communicate with you about an order;
• manage returns and refunds; and
• administer your customer account.

Legitimate interests

We may process personal information where necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• operating and improving TrainRegen;
• understanding how customers use our services;
• improving the customer experience;
• securing our website and systems;
• preventing fraud and misuse;
• responding to enquiries;
• managing our business; and
• marketing our products where applicable law permits us to rely on legitimate interests.

Consent

We rely on your consent where applicable law requires it.

This may include:

• certain marketing communications; and
• certain non-essential cookies or similar technologies.

Where we rely on consent, you may withdraw it at any time.

Legal obligations

We process personal information where necessary to comply with legal obligations, including obligations relating to:

• taxation;
• accounting;
• consumer protection;
• fraud prevention; and
• lawful requests from public authorities.

For direct electronic marketing, the lawful basis we rely on depends on the circumstances. We may rely on consent or, where permitted by law, legitimate interests and applicable electronic-marketing rules.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where permitted, support analytics and advertising.

Some cookies are necessary for our website to function. Other cookies may be optional and will be used in accordance with your choices and applicable law.

Where required, you can manage your preferences using the cookie or privacy controls available on our website.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate TrainRegen.

This may include disclosure to:

• Shopify, which hosts and supports our ecommerce store;
• payment providers that process payments;
• delivery and fulfilment providers that help us dispatch and deliver orders;
• technology and hosting providers;
• customer-service providers;
• analytics providers;
• marketing and advertising partners, where permitted by applicable law;
• professional advisers, such as accountants, legal advisers or insurers;
• regulators, courts or public authorities, where required by law; and
• parties involved in a business transaction, such as a merger, acquisition, restructuring or sale of part or all of our business.

We may also disclose information where you request or authorise us to do so.

7. Our Relationship with Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.

Information you submit through our store may therefore be transmitted to and processed by Shopify and other service providers, which may be located in countries outside the country in which you live.

For certain Shopify features, Shopify may act as an independent controller of personal information.

You can find further information about Shopify's processing practices in the Shopify Consumer Privacy Policy and can use Shopify's Privacy Portal where applicable.

8. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

We do not control those third parties and are not responsible for their privacy or security practices.

If you follow a third-party link or use a third-party service, we recommend reviewing that organisation's privacy information before providing personal information.

9. Children's Privacy

Our products and services are not directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us using the details below.

10. Security

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.

However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us using unsecured communication channels.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our services;
• maintain customer accounts;
• fulfil legal, tax and accounting obligations;
• resolve disputes;
• prevent fraud; and
• establish or defend legal claims.

The appropriate retention period depends on the nature of the information and why we process it.

12. Your Rights

Depending on where you live and subject to applicable law, you may have rights relating to your personal information.

These may include the right to:

• access personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• restrict processing in certain circumstances;
• object to processing in certain circumstances;
• receive or transfer your information in a portable format where applicable; and
• withdraw consent where we rely on consent as the lawful basis for processing.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, contact us using the details below.

We may need to verify your identity before completing a request.

13. Marketing Preferences

You may opt out of promotional email communications at any time by selecting the unsubscribe option contained in our emails.

If you unsubscribe from marketing, we may still send you non-marketing messages necessary to provide our services, such as order confirmations, shipping updates or communications about an existing purchase.

14. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You may also have the right to make a complaint to the data protection regulator in the country where you live.

If you are in the United Kingdom, you have the right to complain to the Information Commissioner's Office (ICO).

15. International Transfers

TrainRegen, Shopify and other service providers may process personal information in countries outside the country in which you live.

Where personal information is transferred outside the United Kingdom or European Economic Area and applicable law requires safeguards, we will rely on an appropriate recognised transfer mechanism, adequacy decision or other lawful safeguard.

These may include approved standard contractual clauses or equivalent UK transfer mechanisms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal and regulatory requirements.

When we update the policy, we will publish the revised version on our website and update the "Last updated" date above.

Where required by law, we will provide additional notice of material changes.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices or would like to exercise any of your privacy rights, please contact us:

TRAINREGEN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@trainregen.com

Company number: 17413773

For the purposes of applicable data protection laws, TRAINREGEN LTD is the data controller of your personal information.