Shipping policy

Shipping Policy

TrainRegen aims to make delivery straightforward. Available delivery services, estimated delivery times and charges are shown at checkout based on your delivery address.

Order processing

Once your order has been confirmed, we will prepare it for dispatch. You will receive an order confirmation by email.

Delivery options and charges

The delivery options available for your address, together with the estimated delivery time and applicable charge, will be shown at checkout before you complete payment.

Delivery estimates may vary depending on your address and the delivery service selected.

Tracking

Where tracking is available, we will email your tracking information once your order has been dispatched.

Delivery address

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us at info@trainregen.com as soon as possible. We will try to make the change before dispatch, although changes may not be possible once an order is already on its way.

Delayed deliveries

If your order appears to be delayed, please check your tracking information first where available.

If the delivery has stopped moving or is significantly delayed, contact us at info@trainregen.com with your order number and we will help investigate.

Orders marked as delivered

If tracking shows your parcel as delivered but you cannot locate it, please check around your property and with anyone who may have accepted it.

If you still cannot locate the parcel, contact us at info@trainregen.com with your order number.

Damaged deliveries

If your parcel arrives damaged, contact us as soon as possible at info@trainregen.com and include your order number together with clear photographs of the parcel and affected product.

Your rights

Nothing in this Shipping Policy affects your statutory consumer rights.